Returns and Refunds Policy

1. Returns for Defective or Incorrect Items

At Spotlite Fashion, we want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, we are committed to making it right.

2. What Qualifies as a Returnable Item?

Defective Items

An item is considered defective if it has:

Manufacturing defects (stitching issues, sole separation, etc.)
Damage not caused by wear and tear
Significant differences from the product description
Missing parts or accessories

Incorrect Items

If you receive a different item than what you ordered (wrong size, color, or style), we will correct this immediately.

3. Return Process

Step 1: Contact us within 14 days of delivery at [your email] with:

Your order number
Photos of the defect or incorrect item
Description of the issue

Step 2: We will review your claim within 48 hours and provide return instructions if approved.

Step 3: Return the item in original, unworn condition with all tags and packaging.

Step 4: Once received and inspected, we will process your resolution within 5 business days.

4. Resolution Options

For approved returns, we offer:

Replacement: We will send you a new, correct item (subject to availability)
Store Credit: Full value credit for future purchases
Refund: Full refund to original payment method

The choice of resolution is at our discretion based on product availability.

5. Non-Returnable Items

The following are NOT eligible for return:

Items that have been worn, used, or damaged by the customer
Items without original tags or packaging
Returns initiated after 14 days from delivery
“Change of mind” returns (due to exclusive/limited nature of products)

6. Supplier Quality Assurance

Our Commitment:

We source products from verified suppliers and authorized distributors
All products are inspected before shipping when possible
We work with suppliers who meet quality standards

Multi-Supplier Disclaimer:

As we source from various suppliers, slight variations in quality may occur. However, we guarantee:

All products are 100% authentic
Products meet acceptable quality standards
Any significant deviations will be addressed through our return policy

7. Return Shipping Costs

For defective or incorrect items: We cover return shipping
For all other reasons: Customer covers return shipping

8. Refund Processing Time

Credit card refunds: 5-10 business days
EFT refunds: 3-5 business days

9. Exchanges

Exchanges are subject to product availability. If your desired size/style is unavailable, we will offer store credit or refund.

10. How to Contact Us

Email: [your email]
Phone: [your phone]

Please note: This policy complies with South African Consumer Protection Act requirements.

Last Updated: 2026-03-22

Returns and Refunds